How to File a Complaint with DoorDash (2024)

One of the biggest jobs of any business’s customer service is responding to complaints. Businesses should aim to please, and if they aren’t doing a good job, the customer shouldn’t refrain from filing a complaint.

It can be assumed that DoorDash has three customer types, the people they deliver to, the delivery workers, and the merchants.

Whichever of the three parties you fall under, knowing your DoorDash support options is essential. Here’s everything you need to know.

DoorDash Email

The most commonly used DoorDash support option is the email option. If your complaint isn’t time-sensitive and can wait a few hours (although it’s usually less than this), you should definitely consider sending a complaint email to support@doordash.com.

You’ll be prompted to fill out a form first. Once you’ve sent in the form and once it has been reviewed, a DoorDash official should email you back with more information.

Make sure that you’re as specific as possible with your problem to avoid any tedious back-and-forth. Be direct, be respectable, and be honest.

Naturally, you can contact the support whether you’re a customer, a Dasher, or a merchant.

DoorDash Live Chat

The live chat is available 24/7 and the wait times are rarely longer than a minute. With that said, the live chat option should only be used for time-sensitive problems. Here’s how to start a live chat DoorDash conversation with their customer support.

Go to help.doordash.com and tap Customer Chat or Dasher Chart (clearly, the former if you’re a customer, the latter if you’re a courier). There is a third option called Merchant Chat, reserved for restaurant owners.

You should see a chat window in the bottom-right corner of the screen. If the window doesn’t pop up, just select the Chat button.

You’ll be prompted to fill in a form. Finish the form, and select Start chatting. A live DoorDash customer support official should contact you in less than a minute.

DoorDash Phone Number

DoorDash is an internet-based service. Like most other internet-based services, their aim is to resolve everything online, via the app, via their website, or via email. This is why DoorDash doesn’t promote its phone number – it’s not prioritized as a communication channel.

Still, the phone call option does exist. We do recommend hitting them up using the live chat feature, as this is a much more personal method of resolving the issue. But if you prefer doing things the old-school way, via the phone, you can go ahead and dial.

Although the DoorDash official customer support phone number isn’t readily available on their homepage, navigating to the page that features their phone number is easy. Just scroll down to the bottom of the homepage and select the Help link. This will take you to a support page, where you’ll find the DoorDash Customer Support phone number.

If you don’t want to bother visiting their website, here’s their phone number right here: 855-973-1040.

This phone number is for the customers, Dashers, as well as for the merchants.

If you’re a delivery worker, you can call 855-864-7626 to reach a company representative directly. This phone number isn’t that easy to find.

Listen to the automated instructions and make proper selections on your phone keypad. Don’t worry. As soon as you’ve selected an option on the initial screen, you’ll be transferred to a live DoorDash support representative.

DoorDash Corporate Offices

Visiting the DoorDash offices is the most direct way to contact the company. Their HQ is in San Francisco, CA 94107, on 303 2^nd Street, Suite number 800. However, this address isn’t open to the public. It’s not like you can go to their offices, knock on the door, and expect a customer support representative to shake your hand, invite you inside, and ask you, “What’s on your mind?”

Still, you can use this address to mail them with things that you’d prefer to keep off the internet or with packages that aren’t internet-compatible. Don’t get your hopes up – it’s not likely that you’ll receive a response.

As a courier, though, you’ll probably have access to Dasher offices, located all across the country. These offices feature work hours, support times, and so on. You can find your closest Dasher office here.

DoorDash Help Pages

Although you can’t really file a complaint with a DoorDash help page, it’s often best if you checked for the answer that you may be looking for here. The DoorDash help pages offer assistance for navigating the app, ordering meals, resolving payment options, completing deliveries, managing Dasher accounts, updating your menus as a merchant, and so on.

Before moving on to resorting to any of the previously-mentioned support options, check the help pages for potential problem resolution. This will save both your time and that of DoorDash customer support.

DoorDash Customer Support

Clearly, there are many ways to contact DoorDash to resolve your potential issues. However, depending on the urgency and your preference, you can choose different methods of contacting the company. Consider the nature of your complaint and choose the proper method of contact.

Has this been of any help? Have you managed to contact DoorDash successfully? Let us know in the comments section below and feel free to discuss anything related to DoorDash.